Trailblazer is the most feature rich, and flexible repair tracking system you can buy

Man repairing a computerTrailblazer was designed from the ground up to be intuitive to use, requiring no training, and providing a reliable back office system to help manage your repair center.  Having worked in the electronics repair business ourselves, we understood the potential difficulties of running such a business, and we sought to minimise the effort required – for you and your customers.  From the start, we had in mind a system that would keep all staff and customers updated with progress of repairs, and track each item in real time.  This is done using SMS, emails, a built in messaging system, and colour coded grids so you can see, instantly which repairs need your attention.

API – If you would like to build your own software to extend Trailblazer, we can provide a Web Service based API . This is useful for your own reporting purposes, or integrating with a web site.

Here are some of the main features of TrailBlazer

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  • Fully customisable theme – based on Bootstrap to make it more responsive.  Change banners, colours etc. to suit your business style. Add CMS pages, the whole system can integrate with your own existing web site.
  • Quick customer creation and booking in system.
  • Multi User, with three distinct security levels .
  • Granular security – enable and disable features on repair screen for each security level.
  • Repair history – View complete list of previous repairs for repair item
  • Custom messaging system – set alert points, and customise messages for email and SMS.
  • Service item system – add your standard service procedures to the list, for adding to any repair item very easily.
  • Parts store system with Inventory control and re-ordering alerts
  • Visual charts for technician performance, and shop performance – On time repairs, total repairs, revenue by month.
  • Multi site system – allows you to oversee any number of repair shops.
  • Full invoicing for trade customers – Standard customers have full repair report showing parts replaced and service procedures .
  • Customisable sales tax.
  • Customisable booking in, Invoice and sticker printing sheets (simple HTML based templates)
  • Customer book in – Customers are automatically sent log in details, allowing them to view the status of their repair(s) at any time.
  • Remote book in – trade customers can book items in themselves, before shipping them to your shop.
  • Peer review – Trailblazer can be configured to ensure that repairs are double checked by second technician before being signed off.
  • Point of Sales System

The list goes on.  We are adding new features to TrailBlazer all the time, and you will never have to pay for upgrades or make any recurring payments (other than hosting costs, of course).

Use our demo site here – to try it out.